Privacy Policy

Privacy Policy Jacs Koopman B.V.

We are aware that you place your trust in us. Knowledge, skill, expertise and trust are important pillars for Jacs Koopman Electrotechnische Agenturen B.V. We therefore consider it our responsibility to protect your privacy and to inform you about this. On this page you can read which information we collect when you use the website and/or services of Jacs Koopman Electrotechnische Agenturen B.V. (hereinafter “Jacs Koopman” or “we”) and why we collect this information.

We respect the privacy of all users of our website and our services, and we take care to ensure that the personal information you provide to us is treated confidentially. We act in accordance with the General Data Protection Regulation (AVG).

1. Who is Jacs Koopman and to whom does this privacy policy apply?

Jacs Koopman is a private company with limited liability, with its registered office and place of business in Wijk bij Duurstede and registered in the Trade Register of the Chamber of Commerce under number 30074807. Jacs Koopman is an importer and distributor of innovative electrotechnical products such as lighting, contact materials, reels and charging stations. You can reach us by phone at 0343-592222 and by e-mail at info@jacskoopman.nl.

This privacy policy applies to:

• Clients/Relationships of Jacs Koopman
• Potential customers/relationships with whom Koopman has made or intends to make or had contact
• Visitors to the website of Jacs Koopman
• Recipients of news releases and emails from Jacs Koopman
• All other persons who contact Jacs Koopman or whose personal data Jacs Koopman processes (except employees of Jacs Koopman)

2. What personal data does Jacs Koopman collect and process?

On our website (www.jacskoopman.nl), you can see what services and products we offer and you can conclude/purchase a suitable service/product. Of course, you can also conclude a service at a later time, for example via e-mail or at our office. When you register for one of our services or products, we ask you to provide the following (personal) data:

Your data:

• NAW data
• Gender
• Phone number
• Email address

Your company information:

• Legal form
• Company name
• Chamber of Commerce number
• Billing address
• Zip code and city
• Email address
• If applicable: UBO declaration (“Ultimate Benificial Owner” or “beneficial owner”)

Payment details:

• IBAN and ascription

When you send emails or other messages to us, such as through a form on our website, we store those messages. Sometimes we ask you for your personal data relevant to the situation at hand. This makes it possible to process your questions and answer your requests. The data is stored on our own secure server and on that of a third party (with whom a processing agreement has been concluded).

We process personal data that you have provided to us yourself, personal data generated during your visit to our website and reading of news releases, and personal data that we have derived from other sources.

Personal data provided by you:

• Contact information and other personal data necessary to perform an agreement;
• Contact information and other personal data entered on contact forms or other web forms or provided via e-mail;
• Contact information provided during introductory meetings, events, courses, seminars, etc. such as information listed on business cards.

Personal data obtained through or generated by our website, electronic news releases, emails or related technologies:

• IP number
• Your browsing behavior on the website, such as data on first visit, previous visit and current visit, pages viewed and how the website is navigated through
• Whether you open a news item or email and which parts of it you click on

Personal data obtained from other sources:

• Personal data available on public business social media platforms such as Facebook and LinkedIn
• Personal data obtained from the Commercial Register of the Chamber of Commerce and the Land Registry
• Personal information available on public business websites.

Our website contains hyperlinks to third-party websites and social media buttons. We are not responsible for the content of those websites or the services of relevant social media platforms. Nor are we responsible for the privacy policies and use of cookies on those websites and social media platforms.

Automatically generated data:
In order for the website to work optimally, automatically generated information about your use of the website is collected and processed. The optimization of services includes technical adjustments, for example, for the proper display of pages and the security of the website.The information collected consists of the type of device (including computer, mobile, tablet) you use, your IP address, the type of browser, the operating system you use, and the pages you visit on the website and the items you view.

3. For what purposes and legal bases is the information collected used?

Your information will be used for the following purposes and on the following legal bases:

• The use is necessary for the performance of an agreement to which you are a party
• Fulfilling legal obligations

The processing is necessary for the protection of the legitimate interests of Jacs Koopman:

To send you information regarding our own products and services (marketing purposes); to respond to questions and/or complaints you may have and to secure, adapt and improve the website.

You have consented to the use or processing of data. This is necessary to comply with a legal obligation imposed on Jacs Koopman, such as:

To provide information about you to third parties if authorized by you or based on laws and/or regulations.

We want to keep you informed about the development of our products and services. For example, if there is an expansion of capabilities with the services and/or products, we may let you know. We may also keep you informed of news releases.

Should you not wish to receive e-mail messages from Jacs Koopman, you may indicate this by sending an e-mail to info@jacskoopman.nl. In doing so, you can unsubscribe from such emails we send at any time by using an unsubscribe link.

Third party use

If you provide us with personal data in connection with our services, that personal data will not be shared with third parties, except and to the extent indicated in this privacy policy.

We may provide your data to third parties insofar as you yourself have expressly indicated in respect of a particular third party that you consent to this and insofar as this is required in the context of your use of our services/products and/or insofar as this data cannot be traced back to you personally (such as automatically generated information).

For example, we may engage third parties to outsource work. These third parties process your personal data exclusively on behalf of and for (the purposes of) Jacs Koopman. In a few incidental cases, information may be shared internally, when it is beneficial for client services. The employees of Jacs Koopman are obliged to respect the confidentiality of your information.

Finally, we may provide your personal data to third parties if Jacs Koopman is required to do so by law and/or regulations.

Third-party hyperlinks

The website may contain hyperlinks that allow you to leave the Jacs Koopman environment and arrive at another party’s website. Jacs Koopman has no control over services and/or websites of third parties that are linked to. It is therefore possible that a different privacy statement applies with respect to these services and/or websites of third parties. This privacy policy only concerns (personal) data that are processed by Jacs Koopman. Jacs Koopman does not accept any responsibility or liability for (the functioning and/or contents of) services and/or websites of third parties.

4. How long does Koopman retain personal data?

Your personal data is kept carefully and no longer than is necessary for the purpose for which it was obtained. Unless Jacs Koopman is required by law to keep your data longer, Koopman will use the statutory retention periods.

5. Where will your personal data be stored?

Your information is stored on our own secure and locked servers as well as on secure third-party servers. Jacs Koopman uses servers in the Netherlands.

We may engage service providers (“processors”) to process your personal data who process personal data exclusively on our behalf. We conclude a processor agreement with these processors that meets the requirements set by the General Data Protection Regulation (AVG). For example, we work with service providers who provide software and/or hosting services. In addition, there are ICT service providers who support us in keeping our systems secure and stable. We also use third-party services for sending newsletters and commercial emails. These are examples of parties that qualify as processors within the meaning of the General Data Protection Regulation (AVG). Processors for the purposes of this article include, for example, Unit 4 and IN2CRM.

6. In what ways is your personal information protected?

We have taken appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing. Our website is adequately protected (including https) and we use a professional WordPress system, with personal passwords that are changed regularly. If applicable, paper files are stored in an encrypted cabinet that can only be viewed by the employee handling the case. For more information on how we specifically set up this security, please contact us at info@jacskoopman.nl.

7. Website and cookies

You can create an account for our website to view our current stock. For this account we need general information and an e-mail address.

We use Google Analytics to analyze visits to our website. To do that properly, we use cookies. The cookies ensure the proper functioning of the site, let us see which pages are most clicked on, for example, and tell us more about our visitors’ browsing behavior. We have a processor agreement with Google. When you visit our website you remain anonymous, we do not let Google process your full IP address. Google offers the possibility to delete the last 3 digits of the IP address. This happens in temporary memory, i.e. before the IP address is stored by Google. In addition, we have disabled data sharing with Google. This means that Google cannot use our data for its own purposes. We do not use cookies for personalized online advertising or other Google services. To get a better picture of our website visitors, we use reports on demographics and interest categories generated by Google Analytics. This records data such as age, gender and interests. Google Analytics cookies are not used in conjunction with other Google services, such as DoubleClick and Google Ads.

To measure the business use of our website, we use the service Leadinfo from Rotterdam. This service shows us company names and addresses based on IP addresses of our visitors. The IP address is not recorded in this process.

We use Hotjar to better understand the needs of our users and to optimize this service and experience (e.g. how much time people spend on which pages, which links they choose to click on, what users like and dislike, etc.) and this allows us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data about the behavior of our users and their devices. This includes a device’s IP address (processed during your session and stored in an unidentified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually prohibited from selling any of the data collected on our behalf.

We use Cloudflare Turnstile to protect our AI chat from misuse by scripts etc.

8. Use of apps

Our services include multiple mobile applications (“Apps”) that require users to create a personal account. When you register an account in one of our Apps, we process the data you provide yourself, such as name, email address, login information and any additional profile information required to provide the functionalities of the App.

In addition, the Apps may automatically collect technical data, such as device information, operating system, usage data and preferences, to improve operation and provide support. This data is used exclusively for managing your account, providing the functionality of the Apps, securing our services and – if applicable – fulfilling contractual agreements.

Jacs Koopman does not share data collected through the Apps with third parties unless strictly necessary for the operation of the Apps (e.g., hosting, authentication or analytics), or when we are required to do so by law. All of our processors are contractually bound to the same privacy and security standards as we are.

You may delete your account within the Apps at any time. In that case, your account information will be deleted within a reasonable period of time, unless we are required by law to keep it longer.

9. Knowledge, correction and portability of your data

If you would like to see the information that is on file with us about you, you may request to see it. This request can be sent to info@jacskoopman.nl. Jacs Koopman will respond to your request for inspection within four (4) weeks. If you wish to make changes to the information you have seen as a result of your request for inspection, you can send a request to the aforementioned e-mail address. You can request that Jacs Koopman changes, corrects, adds to, deletes or screens your information. Jacs Koopman will respond to your request within four (4) weeks. If Jacs Koopman rejects your request, it will indicate in its reply why the request to modify the data is rejected.

You also have the right to obtain and have transferred the personal data you have provided in a common, structured and readable form. This request can be sent to info@jacskoopman.nl.

10. Can this privacy policy be changed?

This privacy policy is subject to change. Developments happen quickly and therefore sometimes the personal data we request from you and the way we use your personal data may change. These changes will be announced on our website and the latest modification date will be mentioned. We therefore recommend that you regularly consult this privacy statement.

11. Where can you go with a complaint?

If you have a complaint about the use of your personal data, please contact us. We strive to find a joint solution. If we still cannot reach a solution together, you can submit your complaint to the governmental court or to the Personal Data Authority.

12. Questions and feedback

If you have any questions about this privacy policy, please contact us at 0343-592222 or by emailing info@jacskoopman.nl.

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